• Upon placing your order with Crafty Nicks, you can anticipate receiving a proof within a few days.
• Once your personalized proof is ready, I will send an email notification to the address used during the order placement.
• Detailed instructions for your next steps will be provided within the proof, ensuring a smooth and collaborative customization process.

• We understand that accidents can happen. If your custom-made item arrives damaged or you receive an item that is incorrect or defective due to a mistake on our part, please contact us at [email protected] within 15 days of receiving your order. To expedite the process, please include clear photos of the damaged item and its packaging. Once your claim is reviewed and approved, we will provide instructions on returning the item.
• Returns for custom-made items will only be accepted if the item is damaged and the return is approved by Crafty Nicks. To initiate a return, please follow the steps outlined above. We reserve the right to deny a return request if the damage is not deemed to be a result of the manufacturing  and shipping process or if the request is submitted after the specified timeframe.
• Due to the custom nature of our products, items that are not damaged, incorrect, or defective are non-returnable. We appreciate your understanding as we strive to create unique pieces specifically crafted to your preferences.

• You have 15 days from the date of delivery to request a return or replacement of an item. 
• Returns for custom-made items will only be accepted if the item is damaged and the return is approved by Crafty Nicks. To initiate a return, please follow the steps outlined above. We reserve the right to deny a return request if the damage is not deemed to be a result of the manufacturing  and shipping process or if the request is submitted after the specified timeframe.

      We offer various shipping options to accommodate your preferences. The delivery speed is determined by your chosen shipping method during checkout:

• Standard Shipping (3-10 business days): Our default option ensures delivery within 3-10 business days after proof approval and production completion.

• Expedited Shipping (2-3 business days): For quicker deliveries, choose expedited shipping, guaranteeing arrival within 2-3 business days after production.

• Express Shipping (1-2 business days): If urgency is paramount, our express shipping option delivers within 1-2 business days post-production.

       Please note that delivery times are estimates and may vary due to location, courier delays, and unforeseen circumstances.

• At Crafty Nicks, we strive to make your shopping experience convenient and seamless.
• We gladly accept all major credit cards, as well as popular digital payment methods, including Apple Pay, Google Pay, and WooPay, ensuring a secure and efficient checkout process for our valued customers.